Terms & Conditions
Here is the boring legal stuff - try not to fall asleep!
This web site is owned and operated by papermilldirect who are completely dedicated to your total satisfaction. If you have any suggestions or comments, or if you need to contact us, please email us using the form on the contact us page.
Grosvenor House Papers Ltd Westmorland Business Park Kendal Cumbria LA9 6NP
Grosvenor House Papers Ltd trading as papermilldirect Registered No. 2912127 VAT Reg No. GB153753461
Making A Purchase
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Conditions of use
You promise that you are at least 18 years old and have the legal right and ability to enter into this agreement and to use any debit or credit card used to purchase the Products. You also promise that all information you have provided is accurate and true. You authorise us to perform validation checks and authorisation with the card issuer.
You agree to fully indemnify us, our officers, employees, agents and suppliers, immediately on demand, from and against all claims, liability, damages, losses, costs and expenses arising out of any breach by you of these terms and conditions or by your use of this website, or the use of any other person accessing this website using your shopping account or your personal information.
All prices stated on the website are inclusive of VAT where applicable, but exclusive of shipping charges, unless we tell you otherwise. Prices and availability of Products may be changed at any time without notice. The price at which you agree to purchase the Products is the price stated on this website at the time you place your order.
We make every effort to ensure that the images of the Products on our website are accurate. However because of differences between monitors the colour you see of the Product may not accurately reflect its true colour.
We will take all reasonable steps to ensure that your credit or debit card information (Confidential Information) is kept secure. However unless we have been negligent, we are not liable for any losses arising from unauthorised access by a third party to your Confidential Information.
We will normally send your order to you in 2-3 business days. International orders are generally received in under 10 days.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
We guarantee your satisfaction. All of our products come with a 28 day no quibble guarantee.
If you need to reach us, please email us using the link on the contact us page, alternatively, you can call on 01539 735252 (International +44 1539 735252) or write to us at Westmorland Business Park, Kendal, Cumbria, LA9 6NP, United Kingdom.
What information do you collect and how do you obtain it?
We collect information from you when you register on our site and when you make a purchase from us (Personal Information). We use your Personal information to:
- process your orders
- contact you if there are any queries in relation to your orders
- for statistical purposes to improve this website and its services to you
- administer this website
- tell you about products or special offers that we think may be of interest to you
Do you share my personal information?
We may need to share your information with third parties, e.g. delivery companies or credit card companies, in relation to your order or because we are required to do so by law. We will not provide your Personal Information to any third party for mailing or marketing purposes.
We are always here to help. If you are not completely satisfied with any purchase, simply return it within 14 days, unused and in its original packaging for a prompt replacement, exchange or refund.
We regret that unless the goods are faulty we are unable to refund any post & packing charges.
What Are Cookies?
A cookie is a small file which asks permission to be placed on your computer's hard drive. The cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Which Cookies We Use
The tables below list which cookies we use and what they are used for.
Our chosen website statistics software is Google Analytics which uses several cookies, as detailed below.
|Cookie Name||Cookie Duration||Description|
|__utma||2 years||This cookie keeps track of the number of times a visitor has been to the site, when their first visit was, and when their last visit occurred.|
|__utmb||30 minutes||Holds timestamp of the exact moment in time when a visitor first visits the site.|
|__utmc||Session (until the browser is closed)||Holds timestamp of the exact moment in time when a visitor leaves the site.|
|__utmz||6 months||Keeps track of where the visitor came from, what search engine they used, what link was clicked on, what keyword they used, and where in the world they are when they accessed the website.|
Our website content management system makes use of functional cookies.
|Cookie Name||Cookie Duration||Description|
|exp_last_activity||1 year||Contains the date of your last activity on the site.|
|exp_last_activity||1 year||This is only relevant to registered users and contains data relating to the dates of your visits to the site.|
|exp_tracker||Session (until the browser is closed)||Keeps track of the last 5 pages you visited on the site and allows us to redirect you to the page you were on before sending us an email through a contact form.|
|exp_cartthrob_session_id||4 hours||Keeps track of purchases within the shopping car|
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