Help With Products & Payment

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Product Information

What is Pick & Mix?

This is one of the many unique things about papermilldirect! Not for our customers the old 'one colour per box' thing, no - we give you the flexibility to pick up to 8 products per box (depending on the box size). We know it will be hard to make those choices, what with the fantastic range of colours, grammages and textures!

What are your Special Offers?

Every now and then our warehouse staff need to have a good old spring clean, which is lucky for us because we get our hands on some one off specials of the same great quality that we are able to offer you at amazing prices. Hurrah for tidy warehouses!

Do you always stock the same colours?

The whites, ivories and rich cream shades should always be the same. That’s something we pride ourselves on – continuation of supply!

However sometimes those naughty dye suppliers change one of their colours slightly so occasionally a coloured shade will change. Therefore it is important that you buy enough card for your project!

What sheet sizes do you offer?

You’ll be thrilled to know that we stock all sizes from A4 to A1. For those of you not in the know, here is a helpful table to tell you exactly what size is what:

Width (mm)Height (mm)
A4210297
A3297420
A2420594
A1594841

Brace yourself - here comes a boring (but important) bit:

All of our paper and card is guillotined in-house and is cut to the allowed tolerances of the Paper Federation guidelines of ISO 215: +/-2mm for dimensions above 150mm up to 600mm, and +/- 3mm for dimensions above 600mm.

All of our paper and card is manufactured to allowed tolerances of +/-5% of grammage stated as per General Trade Rules revised 1980.

What sizes of envelopes do you stock?

Here is another ever-so-helpful table to help you decide on the ideal envelope:

Size (mm)Uses
C782 x 113 or 89 x 117Ideal for RSVPs
C6114 x 162Can hold an A4 sheet of paper folded in four
C5229 x 162Can hold an A4 sheet of paper folded in half
DL110 x 220Can hold an A4 sheet of paper folded in three
SQ146 x 146Not sure what you'd do with these, but they are very popular!

If you need any further information, please use our ‘contact us’ form or call us on 01539 735252.

Payment Terms

How can I pay?

You can pay by either credit/debit card or Paypal.

What cards do you accept?

We accept Visa (including Electron), Mastercard (excluding GE Money issued cards), Maestro (UK only) and Solo cards.

Unfortunately we do not accept AMEX or Diners cards.

VAT Exemption

If you do not have to pay VAT you can remove the VAT from your order by entering your VAT number in your address details at the checkout.

Is it safe to order on-line

Yes!

Now, we know you need more than this so here comes some more jargon (stay awake you at the back!)

We realise how important it is that we securely store any information you provide, so we maintain the highest levels of security. Our site uses high level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

When you place an order you may see a box appear on your screen which displays some information from your bank. It may say “Verified by Visa” or "Mastercard Secure Code”. You will be asked to provide some digits from your password that you have save with your card. It is not the same password that you may have used to log into our site.

I have a voucher code – how do I use it?

At the checkout you will see a space for you to enter the code. This will then automatically take off whatever lovely offer we have given you – it may be a discount or money off.

Only one voucher may be used per transaction and the voucher may not be exchanged for cash – just our beautiful card and paper!

Samples

I want to check out your card and paper before I buy - can I?

Yes of course, you can order up to 10 samples, just follow this link: www.papermilldirect.co.uk/pape...

papermilldirect For Business

We are happy to talk 'trade' prices with the business people out there. Please either email hello@papermilldirect.co.uk or call us on 01539 735252 to discuss your needs.