How much is delivery?
Any orders heavier than 1.5kgs that will be sent via DPD. If you live on Mainland UK it will be £4.50 for any orders under £60.00. Orders over £60.00 after any discounts have been applied will be delivered free of charge.
For anywhere else in the world (and we're afraid that includes Northern Ireland, Channel Isles, Isle of Man, Isle of Wight, Scottish Highlands & Islands and Scilly Isles) please enter either your post code or country on the checkout page for a shipping quote.
How soon will my order be despatched?
It depends on the shipping method you have chosen. We aim to despatch within two to three working days of receiving your order, although on Bank Holidays you may have to bear with us.
Royal Mail orders should be with you in two to three days, and orders despatched via UPS will be with you the next day.
Due to our Christmas Sale we are currently experiencing a high volume of sales and there may be some delays with deliveries.
I need my order quickly, do you offer an express service?
Depending on where you live, then yes we do (for an additional charge)! If you order by 2pm, your order will be despatched the same day for delivery the next working day. Working days are Monday – Friday (excluding Bank Holidays).
Can I have my order delivered to a different address?
Yes you can! As long as your account address is the same as where your method of payment is registered, then you can choose a different delivery address.
What happens if I'm not at home?
If you have chosen Royal Mail there is a good chance it might fit through your letterbox. Otherwise the postman should leave a card for you to collect your parcel from your local post office.
DPD will email or text you with a one-hour delivery slot. If this isn’t convenient, you can get back to them to change the delivery time, delivery day or even the delivery address!
Can I track my order?
If you have chosen Royal Mail then we’re afraid not, but anything sent via UPS is fully trackable (this may be a made up word – but you get our drift!). DPD offer a 'Follow My Parcel' service which enables our customers to watch the progress of their delivery.
As well as keeping customers informed at every stage of the journey, DPD also provide access to a suite of rescheduling options both on the day of delivery and the night before, allowing our customers to take delivery of their goods in a way that suits.