Terms & Conditions

Here is the boring legal stuff - try not to fall asleep!

About Us

This web site is owned and operated by papermilldirect who are completely dedicated to your total satisfaction. If you have any suggestions or comments, or if you need to contact us, please email us using the form on the contact us page.

James Cropper Speciality Paper Ltd
trading as papermilldirect Registered No. 046905555
VAT Reg No. GB442770255

Making A Purchase

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.


Conditions of use

Products available for sale on this website (Products) are subject to these terms and conditions. By placing an order for Products on this website you agree to be bound by these terms and conditions. We reserve the right to change these terms and conditions at any time, and you are bound by the version available on the site at the date of placing your order. Your statutory rights are not affected by these terms and conditions. These terms and conditions include our privacy policy and the information on our help page.


Your representations

You promise that you are at least 18 years old and have the legal right and ability to enter into this agreement and to use any debit or credit card used to purchase the Products. You also promise that all information you have provided is accurate and true. You authorise us to perform validation checks and authorisation with the card issuer.

Indemnity

You agree to fully indemnify us, our officers, employees, agents and suppliers, immediately on demand, from and against all claims, liability, damages, losses, costs and expenses arising out of any breach by you of these terms and conditions or by your use of this website, or the use of any other person accessing this website using your shopping account or your personal information.

Prices

All prices stated on the website are inclusive of VAT where applicable, but exclusive of shipping charges, unless we tell you otherwise. Prices and availability of Products may be changed at any time without notice. The price at which you agree to purchase the Products is the price stated on this website at the time you place your order.

Colours

We make every effort to ensure that the images of the Products on our website are accurate. However because of differences between monitors the colour you see of the Product may not accurately reflect its true colour.

Orders

We will take all reasonable steps to ensure that your credit or debit card information (Confidential Information) is kept secure. However unless we have been negligent, we are not liable for any losses arising from unauthorised access by a third party to your Confidential Information.

Delivery Schedule

We will normally send your order to you in 2-3 business days. International orders are generally received in under 10 days.



You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.



You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We guarantee your satisfaction. All of our products come with a 28 day no quibble guarantee.

Reaching Us

If you need to reach us, please email us using the link on the contact us page, alternatively, you can call on 01539 818488 (International +44 1539 818488) or write to us at Burneside Mills, Burneside, Kendal, Cumbria, LA9 6PZ, United Kingdom.

Privacy Policy: What is your privacy policy?

We are committed to protecting your privacy, while providing you with the best service available. Our privacy policy sets out how we will deal with the information we receive about you and is subject to the conditions of use.
By using this site, you agree that you do not object to us contacting you for any of the reasons outlined here and that you do not consider this to be a breach of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999.

What information do you collect and how do you obtain it?

We collect information from you when you register on our site and when you make a purchase from us (Personal Information). We use your Personal information to:


  • process your orders
  • contact you if there are any queries in relation to your orders
  • for statistical purposes to improve this website and its services to you
  • administer this website
  • tell you about products or special offers that we think may be of interest to you

Do you share my personal information?

We may need to share your information with third parties, e.g. delivery companies or credit card companies, in relation to your order or because we are required to do so by law. We will not provide your Personal Information to any third party for mailing or marketing purposes.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.



You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.



Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.



None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Cookies

What Are Cookies?

A cookie is a small file which asks permission to be placed on your computer's hard drive. The cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

How We Use Cookies

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Which Cookies We Use

The tables below list which cookies we use and what they are used for.

Google Analytics

Our chosen website statistics software is Google Analytics which uses several cookies, as detailed below.

Cookie Name Cookie Duration Description
__utma 2 years This cookie keeps track of the number of times a visitor has been to the site, when their first visit was, and when their last visit occurred.
__utmb 30 minutes Holds timestamp of the exact moment in time when a visitor first visits the site.
__utmc Session (until the browser is closed) Holds timestamp of the exact moment in time when a visitor leaves the site.
__utmz 6 months Keeps track of where the visitor came from, what search engine they used, what link was clicked on, what keyword they used, and where in the world they are when they accessed the website.
CMS Cookies

Our website content management system makes use of functional cookies.

Cookie Name Cookie Duration Description
exp_cookies_allowed 1 year Holds a 'yes' or 'no' value depending on whether you have consented to allowing the use of cookies on our site.
exp_last_activity 1 year Contains the date of your last activity on the site.
exp_last_activity 1 year This is only relevant to registered users and contains data relating to the dates of your visits to the site.
exp_tracker Session (until the browser is closed) Keeps track of the last 5 pages you visited on the site and allows us to redirect you to the page you were on before sending us an email through a contact form.
exp_cartthrob_session_id 4 hours Keeps track of purchases within the shopping car

Other Cookies

Our site uses social plugins to connect with social networks, including Facebook and Twitter. If you are signed in to these services, these cookies are set by the respective sites and are not the responsibility of papermilldirect.