How much is delivery?
If your order is under 1.5kgs and you live in any of the following places:
Mainland UK, Northern Ireland, Channel Isles, Isle of Man, Scottish Highlands & Islands and Scilly Isles
your order will be sent via Royal Mail and cost £4.50.
Any orders heavier than that will be sent via DPD. If you live on Mainland UK it will be £4.50 for any orders under £60.00. Orders over £60.00 will be delivered free of charge.
For anywhere else in the world (and we're afraid that includes Northern Ireland, Channel Isles, Isle of Man, Scottish Highlands & Islands and Scilly Isles) please enter either your post code or country on the checkout page for a shipping quote.
How soon will I have my order in my hot little hands?
It depends on the shipping method you have chosen. We aim to despatch within two working days of receiving your order, although on Bank Holidays you may have to bear with us.
Royal Mail orders should be with you in two to three days, and orders despatched via DPD will be with you the next day.
I need my order quickly, do you offer an express service?
Depending on where you live, then yes we do (for an additional charge)! If you order by 2pm, your order will be despatched the same day for delivery the next working day. Working days are Monday – Friday (excluding Bank Holidays).
Can I have my order delivered to a different address?
Yes you can! As long as your account address is the same as where your method of payment is registered, then you can choose a different delivery address.
What happens if I'm not at home?
If you have chosen Royal Mail there is a good chance it might fit through your letterbox. Otherwise the postman should leave a card for you to collect your parcel from your local post office.
DPD will email or text you with a one-hour delivery slot. If this isn’t convenient, you can get back to them to change the delivery time, delivery day or even the delivery address!
Can I track my order?
If you have chosen Royal Mail then we’re afraid not, but anything sent via DPD is fully trackable (this may be a made up word – but you get our drift!). DPD offer a 'Follow My Parcel' service which enables our customers to watch the progress of their delivery on a real-time map, all the way down to a final 15 minute timeslot.
As well as keeping customers informed at every stage of the journey, DPD also provide access to a suite of rescheduling options both on the day of delivery and the night before, allowing our customers to take delivery of their goods in a way that suits. If you wish to reschedule, you can:
Select an alternative delivery date
Opt for delivery to a nominated neighbour
Have the parcel left in a specified safe place
Collect the parcel from your local DPD depot
Upgrade delivery to before 10, before 12, afternoon or a Saturday